In short. Leaving your home with a concierge in Rabat means preparing what you hand over: keys, codes, a checklist, supplies. Adom (adom.ma) and the AdomApp app (adomapp.com) connect you with a professional for keys, parcels and errands, with a personalised, free quote and payment after the service.
Thursday evening: Hind lists what she is about to entrust
Hind owns a flat in a district of planned modern residences with wide streets, and rents it out from time to time. She is going away for a few weeks on personal business. She wants someone to welcome guests, keep an eye on the place and collect parcels. So she makes a list, on paper, of everything she will need to hand over.
That evening, three columns: what opens, what informs, what equips.
What opens. The flat keys and, where they exist, those for the letterbox and the bin store. The building's door code. The code of a key box if there is one. She also notes who else holds a spare.
What informs. The name of the caretaker or building manager to contact, where the water meter and fuse board are, how the water heater works, the wifi password. A short, legible sheet, laminated or sent over.
What equips. Spare linen, cleaning products, light bulbs, batteries, bin bags. The concierge should not have to rush out shopping the night before an arrival.
Friday: the meeting and the handover
Hind meets the concierge she found through concierge service on AdomApp. Adom connects people and does not employ anyone: the concierge is an independent professional, with whom she settles the details of the job.
They walk through the flat together. Hind shows each room, hands over the keys in person, gives the sheet. They check that the key really opens the door and that the building code works. Rabat is a capital with an administrative and diplomatic role; that made no difference to the method, except that she remembered to say how her post and parcels should be handled.
Hind spells out what the concierge can do alone (welcome guests, drop off keys, report a problem) and what needs her say-so first (a repair, an expense, a lock change). She leaves no grey area.
Saturday: the first guests arrive
The concierge greets the first guests, shows them around and gives them the code. Nothing beyond what was planned. If a question goes past the sheet, they ring Hind.
One thing Hind thought of: she never wrote the code on the key or on a tag. She passed codes on by word of mouth or in a direct message to the person concerned, not in a group chat or on a visible notice. It is a simple habit that suits any home.
Monday: taking stock and tweaking
Back home, Hind goes over the sheet with the concierge. What was missing? A kitchen bulb, a pack of bin bags. What turned out to be unnecessary? She adjusts the list for next time. She also changes the access codes she had given out, as a precaution.
Payment comes after the service, once everything is back in order. She keeps the updated list: it will serve again, with the same concierge or another.
What the case teaches
A concierge arrangement works when everything has been said, written and checked in advance. Three habits to keep: a short sheet, codes passed on person by person, a stock of supplies prepared before leaving. For the service across the city, see the Airbnb cleaning in Rabat page, and the Adom in Rabat page for the general presentation.
Further reading
- Meal help in Rabat: how a request runs through to payment
- Deep cleaning in Rabat: villa or flat, what really changes
- Airbnb cleaning in Rabat: the oversights that cost you in short-term rentals
- Guide to home help for people in Morocco: supporting a relative
Frequently asked questions
Should I give my concierge every key?
Give the ones needed for the job and no more. Keep a spare set yourself and note who received what.
How do I pass on a door code safely?
By word of mouth, or in a direct message to the person concerned only. Avoid writing it on the key, on a tag or in a group chat.
What goes on the checklist?
The ways in, useful contacts, where the meter and fuse board are, the wifi, and the supplies available. One short sheet is enough.
What can the concierge decide alone?
What you have written down: welcoming guests, handing over keys, reporting a problem. For a repair or an expense, state that they must ask you first.
How much does a concierge service cost?
The rate is not fixed: it depends on the job you describe. On AdomApp the quote is personalised and free.
