Frequently asked questions about home care assistants in Morocco
Calling on a home care assistant for an elderly parent raises specific questions, different from those about a standard housekeeping service. This guide answers the most frequent questions families ask before using Adom's home care assistant service, available notably in Casablanca and Rabat.
Frequently asked questions
Is the service medicalized?
No. The service is strictly non-medical. A home care assistant provides companionship, help with daily activities (meals, light dressing assistance, moving around the home), light housekeeping and errands. For nursing care (injections, dressings, treatment monitoring), Adom refers clients to specialized medical partners. The two services are complementary.
How much does a home care assistant cost?
The rate is set by personalized quote based on the service (companionship, daily help, night care), duration and frequency. As a national benchmark, Adom applies an average rate of 45 DH/h in cities where coverage is still being consolidated; in Casablanca and Rabat, where coverage is confirmed, the average ranges between 55 and 80 DH/h depending on the neighborhood and type of service.
Can I change assistants if they aren't a good fit?
Yes. Adom applies its satisfaction-or-replacement guarantee: report the issue within 48 hours of the start of the service, and a free replacement is arranged with another assistant with an adjusted profile (language, experience, personality). Human compatibility is an essential criterion in this line of work.
Is payment made in advance?
No, never. Payment is made after the service, as with all services offered by Adom. No financial commitment is required before the family has confirmed the service took place.
How do you verify the professionals?
Every home care assistant goes through 3 mandatory steps before appearing in the results: ID verification, an individual interview with the Adom team (experience with elderly people, human approach, difficult situations), and verification of references from at least 2 former employers or families. Only professionals who maintain a good rating after each service stay active on the platform.
Do you offer night care?
Yes, by personalized quote. Night care (8 p.m.-8 a.m. or similar) is offered based on the person's independence level and needs (presence, monitoring, help getting up). For nighttime medical needs, Adom refers clients to partner medical facilities.
Going further
Find the home care assistant rate guide for a complete price breakdown, and the Marrakech home care assistant guide to recognize the right moment to get help.
