In short. A wardrobe, a fridge or a sofa should be received with a routine: check before signing, clear the way, secure the home. In Tetouan, Adom (adom.ma) and the AdomApp app (adomapp.com) connect you with an independent professional; free personalised quote on AdomApp, payment after the service.
An imagined case to follow
Let us follow one imagined handover from start to finish. Idriss has bought a large flat-packed wardrobe and a small fridge. Both arrive on a Saturday morning in big cartons outside his building in Tetouan. He described his request on AdomApp, received proposals and picked a professional for bulky parcel delivery. He pays only once the service is done.
At the door: no signature yet
When the delivery slip is held out, Idriss does not sign straight away. He looks at the outside of the cartons first: crushed corners, torn tape, damp marks. Then he counts the parcels, because a flat-packed wardrobe can come in several of them and every one must be there.
Next he asks to open whatever can be opened without harming the item. On the fridge he checks the visible sides and the door. If he saw damage, he would write it on the slip before signing and take a photo. A signature with no remark means acceptance, so it is better to write down what you see.
Inside the home: watch the route
While the load goes up, Idriss stays close without getting in the way. He protects the door frame, points out the tight turn and lets nobody carry something heavy alone. Parcels are set in the room meant for them, not on the threshold or in the corridor, so nobody trips.
The fridge stands upright in the kitchen, but Idriss does not switch it on at once. He reads the manual, which says whether a waiting period is needed before starting it.
Looking back: what he did the evening before
Idriss did not simply measure the spot for the wardrobe. He walked the route the cartons would take: building door, stairs or lift, the turn at the landing, the flat door. A piece that fits the living room but not the stairwell is better found out the day before than in front of the delivery person.
So his request mentioned the floor, whether there is a lift, the approximate width of the passage and the type of items. The more precise the description, the closer the quote is to reality.
That morning: clear the way and protect the floor
Before the agreed time, Idriss cleared the hallway, moved the shoes and the coat stand, laid a flattened carton over the floor and took away the rug that could slip. If children live at home, they stay in a closed room while cartons go through; the same goes for a pet. He kept his phone charged and his keys within reach, and decided in advance where each parcel would go: the bedroom for the wardrobe, the kitchen for the fridge.
Afterwards: secure, then file
Once the professional left, Idriss shut the door and checked that nothing had been left on the stairs. He kept the original cartons for a few days in case a defect appeared during assembly, and put the slip, the photos and the invoice in the same folder.
Tetouan is a member of the UNESCO Creative Cities network for its crafts. If your purchase is fragile or handmade, mention it in the request so the professional knows. The order of assembly, cleaning and unpacking afterwards is covered in the related article below.
Read also
- Moving service in Tetouan: assembling, cleaning and unpacking in the right order once you arrive
- Regular housekeeping in Tetouan: settle water, products and access before the first visit
- Post-renovation cleaning in Tetouan: one pass or several stages?
- Moving house and transporting belongings in Morocco: staying calm from the first checks to settling in
- Services in Tetouan and moving in Tetouan
Frequently asked questions
What should I check before signing for a bulky parcel?
Look at the state of the cartons, count the parcels and inspect the visible parts of the item. Write any damage on the delivery slip before signing.
What if a carton is damaged on delivery?
Write it on the slip before signing and take a photo. Keep the original carton and the slip, then contact the seller.
How do I secure the route during delivery?
Clear the entrance and the hallway, protect the floor and remove rugs. Keep children and pets in a closed room while the load goes through.
What details help me get a suitable quote?
The floor, whether there is a lift, the width of the passage and the type of items. The quote is built on those elements.
Can a fragile or handmade purchase be delivered?
Yes, say so in the request so the professional can adapt how it is carried and set down.
