Frequently asked questions about housekeeping at home in Morocco
Before booking a first visit, a few practical questions come up systematically. This guide answers them directly, for Adom's housekeeping service, available notably in Casablanca and Rabat.
Frequently asked questions
What's the difference between regular housekeeping and Airbnb cleaning?
Regular housekeeping organizes the upkeep of a home on a recurring basis (weekly or biweekly), billed hourly based on size and frequency. Airbnb cleaning is a separate service, designed for turnover between two travelers in a short-term rental, billed per turnover (not hourly). The two services meet different needs: everyday home upkeep on one side, turnaround between two guests on the other.
Do I need to provide the supplies?
By default, yes: the client provides the products and equipment (vacuum cleaner, mop, cleaning products). Adom offers an optional supplies pack provided by the professional, for a small extra cost (around 20 DH per visit) — to select at quote time.
Can I cancel a visit?
Yes, free of charge up to 24 hours before the visit. Between 24 hours and 2 hours before, a 50 DH cancellation fee applies. In an emergency (illness, unforeseen event), contact the Adom team on WhatsApp — each situation is reviewed case by case.
How is the rate set?
The rate depends on several concrete factors: the size of the home, the frequency of visits (a regular commitment generally costs less than a one-off visit), the neighborhood and city, and the services included (standard housekeeping or with ironing/windows). Every request results in a free, personalized quote — no fixed rate table is imposed.
How does Adom verify its professionals?
Every professional goes through 3 mandatory steps before appearing in the results: ID verification (scan and check), an individual interview with the Adom team (motivation, experience, availability), and verification of references from at least 2 former employers. Professionals are then rated after each visit, and only those who maintain a good rating stay active.
What happens if I'm not satisfied with the service?
Adom applies a satisfaction-or-redo guarantee: report the issue to the Adom team within 48 hours of the service, and a free redo is arranged with the same professional or a replacement, depending on the situation.
