Payment after service and the satisfaction guarantee at Adom: how it works
Two principles build trust on Adom, whatever service is requested: payment always happens after the service, and a satisfaction guarantee applies if there's a problem. This guide details how they work in practice.
Payment, always after the service
Across all services offered by Adom — housekeeping, childcare, handyman & plumbing and others — payment happens after the service has been carried out, never in advance. No financial commitment is requested before the service has been performed and verified. This principle applies the same way to a one-off visit or to a regular service already in place for several weeks.
The satisfaction or re-service guarantee
If a problem arises despite everything, the satisfaction or re-service guarantee applies across all of Adom's home services: simply report the problem to the Adom team within 48 hours of the service. Depending on the situation, a free repeat visit is then arranged with the same professional, or a replacement by another verified professional.
What the guarantee concretely covers
- A service that was incomplete or poorly carried out compared to what was agreed in the quote.
- A professional who didn't show up or canceled without notice.
- Dissatisfaction with the quality of the work delivered, to be reported with concrete details so the Adom team can handle the situation.
No forced commitment
Neither advance payment nor a minimum-duration contract is required on Adom. You can stop or space out a regular service at any time, with no penalty, and change professional if it isn't a good fit — simply make a new request to receive other verified offers.
Going further
Find the Adom home services hub for the full range of services, our complete guide to Adom's professional verification process, and the complete FAQ on safety, verification and payment for other frequently asked questions.
